Privacy Policy

Effective Date: 27 May 2025

Welcome to BookGoDo Ltd (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bookgodo.com and use our services to purchase event tickets.

1. Who We Are

BookGoDo Ltd is a company registered in England and Wales (Company No. 12711888) with our registered office at 4 Mason Court Gillan Way, Penrith 40 Business Park, Penrith, United Kingdom, CA11 9GR. We act as a ticketing agent for event organisers and facilitate the sale and distribution of event tickets through our platform.

If you have any questions about this policy or your personal data, please contact us at:
hello@bookgodo.com
BookGoDo Ltd, 4 Mason Court Gillan Way, Penrith 40 Business Park, Penrith, CA11 9GR

2. What Data We Collect

We collect personal information necessary to process your bookings and provide our services. This includes:

• Identity Data: Full name, title, date of birth (if required for age-restricted events).

• Contact Data: Email address, billing and delivery addresses, phone number.

• Account Data: Login details such as username and password (hashed/encrypted).

• Transaction Data: Details about payments and purchases you’ve made.

• Technical Data: IP address, browser type, device identifiers, time zone settings, operating system, and usage data (via cookies and analytics).

• Marketing & Communication Data: Your preferences for receiving marketing from us and third parties.

We may also receive information from third-party payment processors and event organisers.

3. How We Use Your Information

We will only use your personal data where legally permitted. Common purposes include:

• Processing your ticket orders and payments.

• Sending your e-ticket and order confirmations.

• Communicating essential event updates and service notices.

• Managing your account and preferences.

• Sharing your booking information with the relevant Event Organiser.

• Complying with legal obligations (e.g. fraud prevention).

• Providing customer support.

• Sending marketing communications, where permitted.

4. Sharing Your Information

We may share your data with:

• Event Organisers: To setup your ticket and manage your attendance.

• Payment Providers: Stripe for secure payment processing.

• Service Providers: For email delivery, hosting, analytics, or customer support.

• Legal Authorities: Where required by law, to comply with legal obligations or protect our rights.

• Third Parties: With your consent, for marketing or promotional purposes.

We never sell your personal data.

5. Data Retention

We retain your data only for as long as necessary for the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements. Generally, this is:

• Order and Transaction Records: Up to 7 years (for tax and accounting).

• Account Information: As long as your account remains active.

• Marketing Preferences: Until you opt out or withdraw consent.

6. Your Rights

You have rights under data protection laws including:

• Access: Request a copy of your personal data.

• Correction: Update or correct any inaccuracies.

• Erasure: Ask us to delete your data (where we have no legal obligation to retain it).

• Objection: Object to our use of your data for direct marketing.

• Restriction: Request we limit how we use your data.

• Portability: Ask to receive your data in a structured, commonly used format.

• Withdraw Consent: At any time, where processing is based on consent.

To exercise your rights, email us at: hello@bookgodo.com

7. Cookies

Our website uses cookies to distinguish you from other users and to improve your browsing experience. For more details, please see our Cookie Policy.

8. Data Security

We take data security seriously. Your information is stored on secure servers and protected using appropriate technical and organisational measures, including encryption, firewalls, and access controls.

9. International Transfers

If we transfer your data outside the UK or EEA, we ensure adequate safeguards are in place, such as using standard contractual clauses approved by the UK Government or European Commission.

10. Third Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those third-party sites. Please review their privacy policies before submitting any data.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated “Effective Date”. We encourage you to review this page regularly.