Help & Support
Booking assistance
Reservations can be made via our website or via the phone by calling our support line between 9am and 8pm UK time.
For products marked with the mobile ticket icon, printing of your ticket / voucher is not required. You can use the barcode PDF that is attached to your confirmation email as your entry ticket.
Some products without the mobile ticket icon will require you to print your ticket to have the physical copy. We will clearly state this on the product and the confirmation email sent to you.
The amendment policy for any product we sell aligns with the product operators cancellation policy. If an experience allows cancellation, adjustments to participant numbers may be possible. However, if cancellation is not an option after booking, participant changes cannot be made.
If your reservation is within the cancellation policy outlined for the experience, please reach out to us via the details below for assistance with necessary modifications.
For reservations beyond the cancellation period, adjustments to your booking cannot be made.
To request changes to the participants listed in your reservation, please get in touch with our support team. We’ll review your request and adjust it with our partners.
It’s important to understand that all amendment requests are handled directly by the partner responsible for the experience. Whether a specific request can be accommodated or not is solely at the discretion of the partner.
Cancellation & refunds
The amendment policy for any product we sell aligns with the product operators cancellation policy. If an experience permits cancellation, adjustments to participant numbers may be feasible. However, if cancellation is not an option after booking, participant changes cannot be made.
If your reservation adheres to the cancellation policy outlined for the experience, please reach out to our support system for assistance with necessary modifications.
For reservations beyond the cancellation period, adjustments to your booking cannot be made.
Before proceeding with a cancellation, we kindly ask you to carefully review the cancellation policy that pertains to the experience you’ve reserved with us.
The cancellation policy varies depending on the specific experience booked. Some experiences may allow cancellations up to a certain number of hours before the scheduled start time, while others may not offer cancellation options.
If the policy permits cancellation, you can initiate the process by emailing our support team.
Once the cancellation is successfully confirmed, we will process the refund within 3 to 7 business days. Additionally, a confirmation email will be sent to the email address associated with your booking.
If your product has been approved for a refund by our team in accordance with the cancelation policy of the product you booked, we will process the refund within 3 to 7 business days. Additionally, a confirmation email will be sent to the email address associated with your booking.
Under rare circumstances your booking may be cancelled by the attraction. If this does happen we will process the refund within 3 to 7 business days. Additionally, a confirmation email will be sent to the email address associated with your booking.
General queries
We love working with new supplier partners. Please visit our ‘partner with us‘ page to get in contact.
Notice any missing or incorrect details about a product? Let us know via the ‘report missing information‘ page and we’ll work to make it right.
Have any general advice on our website? Let us know via the ‘report missing information‘ page.
For all press enquires please contact us via email on hello@bookgodo.com
Still have a question?
Email us
hello@bookgodo.com